Concierge


G-Cash

UnionBank

Bank of the Philippine Islands (BPI)

 

Single Orders:

   Metro Manila: ₱100 (1-3 business days)

   Provincial: ₱200 (4-7 business days)

Large Orders (2+ pcs):

   Metro Manila: ₱190 (1-3 business days)

   Provincial: ₱300 (4-7 business days)

Note: Urbane Studios is not responsible for items that are delayed, lost, stolen, or heavily damaged in transit. Please directly contact the courier to inquire on your package.

In rare circumstances, technical discrepancies occur within the online store. In the case a sold out item is purchased, you will be notified via email/phone and you will be given a refund or a product replacement of your choice.

For minimal inquiries and concerns, please contact our Facebook and Instagram page. For returns, exchanges, and partnerships inquiries, please contact us at paolo@urbanestudios.co.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the order ID and a picture of the concern/issue. To start a return, you can contact us at paolo@urbanestudios.co. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at paolo@urbanestudios.co.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Shipping  If the item/s sent is/are WRONG/DAMAGED, shipping fee will be shouldered by Urbane Studios. If you want to change the size of the item (Shipping fee will be shouldered by the customer). 

Exchange The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

 

This privacy policy sets out how URBANE STUDIOS uses and protects any information that you give URBANE STUDIOS when you use this website.

URBANE STUDIOS is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

URBANE STUDIOS may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. 

 

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

  

SECURITY 

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

 

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.